Outsourced Technical Support
Reliable, Cost-Effective Technical Support
The Newbook Technical Support Program (“TSP”) provides reliable and cost-effective technical coverage to information system developers, publishers of electronic information products, and their customers. TSP technicians are experienced in supporting commercial and open-source-based information management systems, publishing technologies and electronic delivery solutions. They also understand the unique requirements of users in mission-critical regulatory, advanced manufacturing and research-intensive environments. TSP also offers customers a strong administrative, communication and technical system infrastructure that is proven over ten years of continuous service.
The Newbook Techncial Support Program (TSP) includes the following types of services:
- Telephone and Email Support
- Call Centre After Hours Support
- Remote Access and Onsite Technical Support Services